Returns & exchanges

Need help with a LORUVIE piece? Read our Returns and refund policy for the full eligibility requirements, exceptions and refund process.

How do I request a return?

Contact service@loruvie.com within 30 days of receiving your item. Include your order number and the item you would like to return. Jewelry must meet the condition and packaging requirements in the policy.

Where should I send my return?

Contact us before posting your item. We will provide the return instructions and the correct address for your order.

When is a refund processed?

Once a return is received, inspected and approved, the refund is processed to the original payment method within 10 business days. Your payment provider may need additional time to display it.